AI and automation is not so much about technology as it is of changing human behavior. If we focus only on technology implementation, the success of any AI and automation will be merely implemented on paper and fail to yield the desired outcomes. This paper talks about easy to adopt, time-tested methodologies to avoid implementing technologies that yield no result and miss the target audience.
AI and automation are real and they are here to stay. Unless we address this adoption trap, individuals as well as organizations will fail to reap their benefits. This will result in losing the competitive edge, missing revenues and lagging behind peers.
We have witnessed one of the most successful technical implementations of end user, self-help automations that yielded 7% adoption over a period of one year. How do we avoid this?
As per publicly available data, 85% of organizations have some plans to implement AI and automation projects in the next 12 to 18 months. These implementations vary from a simple virtual chatbots for internal IT support to solutions that take business decisions. Hence, it is imperative that the decisions makers, IT directors, business owners and program managers understand the steps involved in avoiding the automation adoption trap.
Let’s illustrate the three steps that can be adopted in any organization for better AI and automation adoption.