Resilient Canada: a new normal for the Canadian insurance industry

Guest: Samantha Liscio, Chief Technology and Innovation Officer at the Workplace Safety and Insurance Board (WSIB)

The Canadian economy, like many others the world over, has been adversely impacted by the COVID-19 crisis. As a consequence, Canadian organizations today have been transforming their businesses. This change is being led by large scale adoption of digital practices, consumerization of technology, industry specific cloud platforms and competition from new age companies across industries.

Today, technology is more accessible to people with mobile penetration at almost 100% globally. This has changed the way it is being developed, delivered and consumed. A large percentage of our customers are a lot more agile when it comes to dealing with changing technology and user preferences. With steps in the right direction, they are taking this crisis as an opportunity, to build the next generation of technologies for the future - as an enabler for business. Team Wipro is fortunate to be a catalyst to this endeavor.

In this talk Amit Majithia, VP and Country Head, Wipro Canada, narrates a story of resilience from the Canadian insurance industry. We are proud to have with us Samantha Liscio, former Chief Technology and Innovation Officer at the Workplace Safety and Insurance Board (WISB), who will talk about disruptions in 2020 and how WSIB was been able to ride the wave of challenges, the pandemic brought with it.

About the Guest

Samantha is the winner of the 2020 CIO of the Year awards organized by CIO Association of Canada and led the digital transformation at WISB until Dec 2020. Samantha has been a key believer in leveraging technology to streamline processes and modernize businesses, to help the organization provide responsive services to customers. She drives IT service excellence and directs innovation while ensuring value from technology investments. Samantha has over 20 years of experience as Senior VP of Strategy in a health agency of government, Managing Director with a large global consulting company, Corporate Chief Strategist, and CIO in the public sector.

Currently, Samantha serves on the Ryerson University IT Business Management Program Advisory Council and the Toronto CIO Governing Body. She is a past board chair for Cornerstone Family Violence Prevention and a board member of the CIO Association of Canada as well as of the Institute for Citizen-Centered Services. Samantha holds a Bachelor of Science (Honours) and a Ph.D. from Queen’s University in Belfast.

Thanks to her visionary efforts, at the onset of the COVID-19 pandemic, WSIB was able to migrate over 4,000 staff from 16 corporate offices to a remote working model within one week.

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Resilient Canada: a new normal for the Canadian insurance industry

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