Primark-Wipro Customer Engagement Day 2021


Thursday, November 25, 2021



Primark-Wipro Customer Engagement Day 2021


Thursday, November 25, 2021







10:00 – 10:05


Intro & overview of the day

Prabhu Ramaiah, GAE - Wipro

10:05 – 10:10

Our Partnership

What we would like to achieve today. How we would like extend our partnership

Nitesh Jain, Cluster Head - Wipro

10:10 – 10:20

Primark Journey

How Primark is shaping up to the growing store foot-print and post-pandemic consumer landscape

Andrew Brothers, CIO - Primark

10:20 – 10:50

Rewards and Recognitions

Rewards and Recognition of the team who have excelled in their roles at Primark Account

Omkar Nisal -MD of UK&I, Wipro

Jaya Kiran Satish -Head of HR, UK&I, Wipro

Rajakumar Velu -GM, iDEAS, Wipro

10:50 – 11:10

Panel 1 Discussion:


 Cloud Transformation at Primark

Going beyond Cloud through an Ecosystem approach - Hybrid and multi-cloud driving cost efficiencies and agility to new Primark business models

Manish Bhushan – Cloud Transformation, Wipro

Shivakumar Krishnan – Cloud Transformation, Wipro

Bert van den Hoeven – Enterprise Architect, Primark

Stuart Elborn – BSM, B&M Systems, Primark

11:10 – 11:20


11:20 – 11:30

Primark story:

Oracle transformation

Reflect upon the success and learnings of the large transformation programme. Review challenges and learnings

Stephen Vanoli – Business Director, Primark

Rajarshi Sen – Head of Primark delivery, Wipro

11:30 – 11:50

Rapid Fire/ Q&A Offshore Team Engagement Q&A:

Andrew Brothers, Stephen Vanoli, Stuart Elborn

Reflect upon current transformation and Primark’s future journey

Chitra Radhakrishnan – Retail Client Partner, Wipro

11:50 – 12:10

Panel 2 Discussion:

Project to Product approach to enable digital operating model

To reflect Primark’s journey going forward beyond the Oracle Programme

Andrew Brothers, CIO - Primark

Neil Hanna, Consulting Partner - Wipro

Sandip Khare – Operating Model SME- Wipro, Akshay Gawali, Digital consulting  - Wipro

12:10 – 12:25

Hot topic: Sustainability (with Audience Poll )

Take a view from the audience on Sustainability and important it is to their day to day work

Kishan Changlani – Head of Sustainability- Wipro

12:25 – 12:30


How we take the journey forward

Prabhu Ramaiah GAE - Wipro