How a leading American multinational technology company optimized its map operations

The client achieved 100% reduction in rework for navigation maps by enhancing the quality framework using Wipro’s geospatial services

Client background

Client - American multinational technology company
Industry type - Internet
Products or services - Web based products, development tools, mobile applications etc.
Areas of operations - Worldwide
Annual revenue - US $136.8 billion (2018)

Challenges

The company was witnessing a significant amount of manual processing and rework in its processes that affected its operational efficiency. Its existing processes had high dependency on human validation for map operations, making them error prone. The technology company was also facing issues with map data quality and accuracy, leading to escalations and customer dissatisfaction.

Solution

Wipro's geospatial services offering includes creation, support and maintenance to provide map data services to the client for their navigation apps and location analytics services etc. Our solution for the customer included:

A proposed model of integrated curations for navigation maps to enhance efficiency
Suggestion and implementation of automation play in annotating objects like traffic, emergency vehicle and text on sign boards, reducing manual processing by 20%
Creation of map ops and data conflation framework for the customer
Faster GTM and delivery of high accuracy map data through our IP based AI/ML tools

Business impact

Using the Wipro solution, the client optimized its map operations.

The business impact resulting from the solution included:

How a leading American multinational technology company optimized its map operations

“By using the Wipro solution, the client was able to optimize map operations, achieving 20% reduction in their manual processing operations through automation” -Prakash J, Senior Manager, Knowledge Services, Wipro

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How a leading American multinational technology

company optimized its map operations

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