The oil and gas sector is one of the most adversely affected sectors during the COVID-19 crisis. The pandemic is expected to have both short- and long-term impact. Companies that use this period to redefine their business processes and make their foundation strong will recover fast and lead the future. Taking bold actions today will help in building a resilient enterprise for tomorrow.
Today’s digital customers seek a personalized, seamless and integrated customer experience. They want to be able to use all available channels as they interact with the services of a brand. Some of our offerings include -
For a technology major, Wipro created and maintained product documentation, ensured its completeness and accuracy for end users and simplified the product usage through enhanced user help. This resulted in 40% cost savings and 35% improvement in productivity.
For an energy client, Wipro converted the content into professional technical documents and uploaded them into the customer’s content system. The customer was able to enhance the consistency and quality of documents, while providing quick access to them, thereby reducing the turn-around time.
For a leading multinational technology company, Wipro delivered superior customer service to elevate employee experience and achieved a 97% customer satisfaction (CSAT) score.
For a leading global semiconductor manufacturer, Wipro enabled unified service experience for employees by redesigning the operating model and consolidating HR operations from 33 countries to 3 smart centers, leading to 30% cycle time optimization and effort reduction.
Let us together begin the journey of transformation