In this report, Everest Group analyzes the changing dynamics of the Banking BPS landscape and assesses service providers across several key dimensions. It classified 30+ Banking BPS service providers. Based on its analysis, Wipro emerged as a Leader in PEAK 2020.

"Changing customer expectations have pushed banks to improve their digital services offerings” according to Robin Jain, Practice Director. “Wipro’s focus on digital – leveraging its HOLMES platform and emerging technology products in areas such as loan origination, eKYC, and customer experience – has enabled it to help clients compete more effectively in this changing market environment."