Adopt customer-centric strategies using Oracle’s Utilities Global Business Unit (UGBU)

With the growing need for digital transformation, utility organizations across the electricity, water, and gas industries are charting new business models and implementing new technologies that will enable them to adopt a customer-first approach and improve customer experiences. Key trends such as rising utility costs and the emergence of smart cities and smart homes are requiring these organizations to prepare for major technology shifts in both regulated and deregulated markets. Integrated technologies involving billing software, smart meters, the cloud, data analytics, and AI/ML are all playing a larger role in utilities operations as companies reimagine how they provide services.

Wipro, as a strategic partner for Oracle, has assembled a team of utility domain consultants and Oracle UGBU experts who can deliver a comprehensive range of transformative services:

• Business process improvements
• Cloud strategy
• Oracle application implementation and testing services
• Cloud migrations to Oracle Customer Cloud Service (CCS)
• Integration services

Managed application support services

Our Oracle-specific EasyU solution gives companies a streamlined way to determine where upgrades are needed in their Oracle environment, and QuMiC enables an accelerated migration to Oracle Cloud. Wipro’s Zero-Cost Transformation to Oracle Cloud Infrastructure (OCI) and test accelerators ensure that the migration delivers a high ROI and quality performance.

Our team has also built several transformation programs involving Oracle Utilities Customer Care and Billing (CC&B), smart metering/smart grids, Work and Asset Management (WAM), and field service solutions. Our utilities industry process frameworks and templates enable power, water, and gas enterprises to benefit from quicker deployments and greater business value realizatio .

These solutions are the result of Wipro’s extensive utilities industry expertise, built on significant investments and strategic partnerships with investor-owned utilities, municipal utilities, power generation companies, energy retailers, and distribution companies.

To learn more about our utilities-specific services, how we approach solving the industry challenges, and the solutions we’ve delivered, please contact us at oracle.marketing@wipro.com.