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Wipro transforms CX at Thames Water through a  SAP C4C/IS-U based CRM and Billing system
Wipro transforms CX at Thames Water through a SAP C4C/IS-U based CRM and Billing system

Tony McCandless, CIO, Thames Water talks about how Wipro helped enhance customer experience through simplified billing processes leveraging SAP IS-U and C4C. The current platform significantly improves the legacy system developed 20 years ago and lays the foundations for moving to an Agile/ DevOps setup for progressive improvements in the future

Wipro helps Thames Water in creating a customer self-serve portal to enhance experience
Wipro helps Thames Water in creating a customer self-serve portal to enhance experience

Jerry White, Operations CIO, Thames Water and Mark Holloway, Head of Wholesale Market services talk about how Wipro helped create a digital journey for retailers and enhance customer experience