Differentiate, improve customer lock-in, and become cost-effective
Wipro’s Servitization+ service aids enterprises in their quest to add services to the core products, thus strengthening the overall value proposition.
Servitization+ requires organizations to change their interactions with customers across the product usage life cycle right from decision making to sales, financing, servicing, maintenance and end-of-life product management. Wipro’s services are designed to support flawless Servitization by re-imagining models, sales, marketing, people skills, customer experience, etc., while lowering operational costs.
To achieve this, our experts uniquely combine strategic design thinking to recalibrate future customer journeys, business process digitization and business value definition for service-oriented operations. We leverage analytics to improve operations and predict customer needs. Multi-channel contact with analytics and platforms enriches customer experience, leading to sales and marketing transformation. We also provide an integrated and simplified HR services solution for talent transformation to boost employee experience.
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