Personalize products and services while reducing cost to serve
Wipro’s Consulting practice helps retail utilities organizations reinvent themselves to thrive in a digital economy through service excellence, revenue assurance, and customer-centric operations. Our clients deliver personalized customer experiences and create efficiencies in traditional meter-to-cash operations with solutions that encompass customer journey design and implement KPI driven meter-cash processes.
Leveraging digital led disruptors such as customer information systems (CIS)-as-a-Service and managed services for retail operations, retail utilities organizations can make smarter business decisions, improve customer loyalty and retention, lower cost to serve, and ensure operations run smoothly.
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