Use the latest digital tools to streamline costs and win customer loyalty
Wipro’s Consulting practice helps insurance businesses digitize their sales and service points to deliver intuitive, personalized omni-channel customer experiences. Our clients reduce their sales and service costs by up to 25% by adopting an automation, AI, and analytics-enabled digitization strategy. We use cognitive chatbots and virtual assistants to provide 24-hour customer service and augmented or virtual reality tools to capture customer data for remote service and claims assessments. What’s more, we equip service advisors with an intuitive user data interface to access 360-degree customer views – so they can offer a personalized, consultative service. With our industry leading predictive analytics model, clients not only reduce customer churn by up to 10% but can also take preventive action to retain their customers.
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