Digital Consumer

Improve customer retention and yield through personalization

At any given moment, one in every three customers is thinking about switching mobile operator. High customer churn has directly impacted the Net Promoter Score of telecom operators. Wipro’s Consulting practice works with communications service providers to improve customer retention and profitability by defining and designing human-centric customer experiences.

Our approach blends experience design and business thinking, with years of managing cross-channel interactions, to reimagine and personalize customer journeys. We also define the right metrics to accurately measure this transformation. Our solutions deliver a consistent and personalized omni-channel experience through real-time analytics, the right set of digital technologies and optimized workflows, transforming customer contact centers to customer experience centers.

Get in touch: global.consulting@wipro.com

Privacy Statement

Disclaimer

RSS Feed

Service Offerings

Client Themes

Service Offerings

Client Themes

Our Global Presence Global Site

Our Global Presence Global Site

Our Showcase Pages Locations

Digital Consumer

Service Offerings

Industries

Digital

HOLMES

Innovation

Contact Us

About Wipro

Location

Leadership

Investors

News and Events

Blogs

Analyst Speak

Partner Ecosystem

Careers

Sustainability

Contact Wipro