Improve customer retention and yield through personalization
At any given moment, one in every three customers is thinking about switching mobile operator. High customer churn has directly impacted the Net Promoter Score of telecom operators. Wipro’s Consulting practice works with communications service providers to improve customer retention and profitability by defining and designing human-centric customer experiences.
Our approach blends experience design and business thinking, with years of managing cross-channel interactions, to reimagine and personalize customer journeys. We also define the right metrics to accurately measure this transformation. Our solutions deliver a consistent and personalized omni-channel experience through real-time analytics, the right set of digital technologies and optimized workflows, transforming customer contact centers to customer experience centers.
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