Customer Service Management | Service Innovation

Streamlined delivery, faster speed to market, optimized business processes and operations resiliency

Unrelenting customer demand, and the need for streamlined delivery and simplified processes, has placed increasing pressure on IT business leaders. Wipro’s Consulting practice helps clients effectively and efficiently run IT as a business, with PMO, PPM, DevOps, and Service Management packaged accessibly as-a-service.

Our proven framework helps clients understand the critical processes across their customer and employee journeys. It assesses, manages and reduces systemic technology risks to their businesses, and maps out improvements or control methods needed to de-risk potential critical failure points. We deliver a prioritized portfolio of investments and control actions spanning process, technology, security, people and infrastructure to achieve service resilience.

We use outcome based resource models and provide end-to-end accountability to ensure that we deliver value and better business outcomes to our clients. With our Simplification by Design^TM approach, our consultants use design thinking, proprietary frameworks, accelerators and IP to find innovative solutions, simplify, automate and optimize. We continuously innovate by field testing solutions in real life client situations, and use the data to advise clients on how to streamline capabilities for more cost-effective outcomes.

Get in touch: global.consulting@wipro.com

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