Current economic pressures and the growth from emerging economies is forcing manufacturing industry to focus on reorienting supply chains, lowering costs and reducing time to market for new products and variants. Mobility adoption in manufacturing industry is enabling them to scale business processes to meet business goals. According to AMR Research, companies are recognizing that mobility is a viable technology, and what they are trying to do is look at it more strategically and understand how it can work in different parts of their business. Our research indicates that the following areas of adoption of mobile applications have started to provide significant benefits:
Supply chain is the central nervous system of a manufacturing organization. Mobility adoption for the supply chain can lead to improved material tracking and handling, reduced cost and waste and improved driver management help to reduce glitches. With mobile enabled material tracking and handling it is easier to locate and secure spare parts, reduce pick and place time, and better order fill rates. Work orders can be directly sent to the driver, route or reroute offline or in virtual real time can be communicated. Drive time can be manager as per DOT regulations and truck inventory can be audited automatically.
Mobility is helping in improved communication and helps the shop floor workers to perform more efficiently. It gives employees access to enterprise systems relating to jobs, inventory, schedules and trouble tickets. Reporting problems and monitoring factory floor in real time, through mobile applications, results in faster issue resolution. Predefined alerts for quality, delivery, production problems etc. can also be built into mobile apps deployed to key stakeholders.
Field force is able to provide a better customer experience by enhancing the overall Configure Price and Quote (CPQ) Process, reducing the paperwork and freeing their time on value adding work. Naturally this leads to improved sales revenue and enables better customer relationships.
Field service is one of the key focus areas especially for manufacturers of complex products such as elevators. Mobility adoption in the area of field service has started to enable better customer service, increased competitiveness, increased revenue, lower service costs, improved insights and better technician morale. Mobility is enabling faster response to both internal and external customers resulting in higher customer retention. At the same time mobility can lead up to 20-30% improvement in field force efficiency thereby reducing service costs. Data collected from the mobile devices in the field can also be analyzed to further improve the service quality.
Mobility is enabling preventive maintenance resulting in increased life span for assets. It lowers service costs by bringing about operational efficiency. By reducing paper work and simplifying transactions, it improves worker morale and results in increased work efficiency.
Have you mobile enabled your manufacturing process? Do share your experience.