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Unnikrishnan Sukumaran (Unni) heads the Customer Experience Practice at CES in Wipro Limited. His charter includes defining and executing strategic initiatives differentiating the various consumer touch points in their end to end journey from discovery to decision making to service. His practice provides compelling proposition at the intersection point of business and technology delivering customer engagement and experience. Unni has close to two decades of experience in this space.

 

Author's Posts

Customers - Not just the king but the entire kingdom!

Posted by: Unnikrishnan Sukumaran | June 23, 2015

What does the customer want? This question is driving organizations today. In this technology centric world, the customer is empowered with strong opinions about what they know and tools to make their opinions heard.

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