A customer forum to remember, mandala 2010

Wipro’s Global Customer Forum – ‘Mandala’, took place in Florida, US, in May. With the turbulence of the past year behind us and a promising year ahead, Mandala brought together a good medley of Wipro customers at Amelia Island in Florida.

I along with Girish (Jt. CEO – IT Business and Member of the Board) had a chance to share Wipro’s vision for the future and take some client questions on the second day during Mandala.

I wanted to share some of my thoughts with you on key areas of our interaction –

Increased customer expectations – There is an ever increasing thrust on innovation. Not only on the technology front but also around service delivery and business models. Customers are looking at us to put more ‘skin in the game’ and help their business be more successful.
Transformational initiatives during uncertain times – Most customers have used the past year to drive initiatives that streamline process, improve time-to-market and improve end customer experience. We will continue to see more spend on ‘transform’ as a percentage of total IT spend in most successful corporations.
Investments in key technology areas – We, as an organization, have bet on certain technology areas to invest in. These include services and platforms around Cloud, Green, Mobility, Collaboration, Information Management and Social Computing. We believe that these will bring competitive advantages for customers over the next few years.
Strengthening of the ecosystem -Customers are looking at partners like Wipro to bring in the System Integration experience across emerging technology stacks. We also have solid alliances with partners like Cisco, Microsoft, EMC, Oracle and SAP, amongst others, to provide in depth technology consulting and ability to co-innovate and co-create solutions, an essential driver to unlock the true potential on the IT front.

The Q&A session with our clients turned out to be a good starting point and set the tone for the event. In addition to the number of customer speaking sessions that followed, we also had General Colin L. Powell, Guy Kawasaki, Terry Bradshaw and John Chambers speak at the event.

I especially enjoyed our interaction with General Colin Powell. He came across as an extremely warm person and his knowledge and understanding of various technology areas really impressed us all. His opening keynote on ‘Personal leadership for successful transformation’ was an engaging one and set the tone for the entire event.

There was also a great set of activities for the attendees and their partners over the course of three days that kept the spirits high all through the event. The networking and theme based breakfasts, lunches and dinners provided the necessary fuel to the fire to keep us all going…

As the event ended and I headed off for another summit, I felt reassured and positive about the road ahead. With great client partnerships comes great success… and I couldn’t have been surer about that!

Suresh

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Suresh Vaswani

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A customer forum to

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