Author's Posts

Organization Strategy

9 steps to stakeholder and user engagement in technology enabled business transformations

Posted by: Sripathy Srinivasan | October 16, 2017

It is always the endeavor of business leaders to harness maximum benefit out of any technology-enabled business transformation. While robust design, development and testing capabilities are the basic requirements, it is equally important for an organization to have 'stakeholder and user engagement strategy' in place for better alignment of stakeholders to the program objectives as this is a strong enabler of benefit realization.

Real-time invoices – creating customer delight

Posted by: Sripathy Srinivasan | February 07, 2013

Wouldn’t it be great to get an invoice delivered to your mobile after each voice/data call? How about a non-GSM customer getting real-time invoices on demand on an e-portal?

Telecom – A shift from CRM to CEM

Posted by: Sripathy Srinivasan | January 22, 2013

CRM has gained enough traction and maturity within CSPs in the last decade. Isn’t it time for both customers and CSPs to move up the value chain?