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Somit Kapoor heads the Enterprise Operations Transformation (EOT) Business Unit at Wipro Business Process Services (BPS). A niche practice, EOT adopts new age technology and solutions that demonstrate thought leadership. Somit’s experience has nearly 20 years’ experience in the BPO industry across service delivery, consulting and business development. He has been credited with successfully leading end-to-end operations for Wipro’s top strategic accounts as well as conceptualizing and developing new age BPS platforms from scratch to strengthen customer experience. Somit is a graduate in Electronics and Communications and also holds a management degree in marketing. His certifications include 6 Sigma Black Belt and COPC

Author's Posts

White Collar Automation – The next wave of automation revolution

Posted by: Somit Kapoor | September 19, 2018

Artificial Intelligence (AI) and Robotics have created a disruption that challenges white collar jobs, which earlier seemed impenetrable

Crossing the Checkered Flag with Enterprise Operations Transformation

Posted by: Somit Kapoor | September 06, 2016

Fierce competition, hostile environment, unpredictable hurdles, zero margin for errors, high stakes and breakneck speed – these are some of the characteristics of a Formula One race. Coincidentally, these terms can also be used to describe the environment in which businesses operate today.Fierce competition, hostile environment, unpredictable hurdles, zero margin for errors, high stakes and breakneck speed – these are some of the characFierce competition, hostile environment, unpredictable hurdles, zero margin for errors, high stakes and breakneck speed – these are some of the characteristics of a Formula One race. Coincidentally, these terms can also be used to describe the environment in which businesses operate today.teristics of a Formula One race. Coincidentally, these terms can also be used to describe the environment in which businesses operate today.

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