Is it time to take a fresh look at your core ERP applications?

Most organizations have underinvested in their core enterprise applications over the past few years. Now after several mergers, divestitures and patches to the existing applications, it is time to look at what is needed to enable the future platform for growth. Organizations need to consider their key business drivers and their enterprise architecture. The current business climate requires:

Greater collaboration with channel partners, suppliers and customers
Enabling self-service for customers and reducing the cost to serve customers while at the same time improving customer experience
Leveraging new developments such as social media and Web 2.0 to better understand customer needs and provide them with the right information wherever they live
Reducing complexity in business processes and increase Straight Through Processing (STP) of transactions
Increasing the ability to quickly adapt to changing business needs

Recent developments also call for a re-look at the enterprise architecture and some of the key considerations include:

Leveraging the Cloud to virtualize the hardware and software environments
Upgrading older infrastructure and software versions to enable business functionality and reduce support costs
Extending the Service Oriented Architecture, that has been put in place to enable composite business applications and business process management
Leveraging new capabilities around in-memory analytics
User interface improvements to make user navigation intuitive and improve productivity

Organizations should re-visit their enterprise architecture and define a revised roadmap. Given the current economic conditions, it would be wise to start making application modernization decisions based on business needs and include some of the enterprise architecture improvements as part of these initiatives.

About the Author

Senthil Kumar is the General Manager - Business Process Advisory and Enterprise Application Services with Wipro and brings with him 18 years of functional experience. His areas of expertise lie in the fields of Cloud Computing, Software-as-a-Service, Customer Relationship Management, Enterprise Resource Planning and Practice Management.

He is currently responsible for driving Wipro's transformation revenues in North America and some of his key accomplishments include leading several engagements with clients in Cloud/SaaS adoption, CRM, ERP and social media strategies.

Prior to joining Wipro, Senthil led the Oracle and Supply Chain practices at Intelligroup and its subsidiary SeraNova.

Senthil holds a Bachelors Degree in Engineering along with a Master of Science, Engineering. His passion includes writing blogs, white papers on varied topics and presenting papers at industry conferences.

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