Author's Posts

Solving the value delivery puzzle

Posted by: Sanyog Chaudhry | April 24, 2018

Telecom carriers are facing rapid decline in their communication service revenues. To deliver value and stay differentated, early adoption of RPA is the key.

Three vital questions on customer experience

Posted by: Sanyog Chaudhry | January 17, 2018

In a market increasingly driven by customers, creating necessary channels and touchpoints for the customer to interact, and responding aptly to these interactions are essential to enable differentiated customer experiences.