Posted by: Rajpal Gohar | April 11, 2014
Until recently, most of us didn’t even know the name of the utility company proving us water, gas or power. That is changing.
Posted by: Rajpal Gohar | August 15, 2013
Changes are taking place in the utility industry with the roll-out of smart meters, use of Big Data, cloud services, self-service customer portals and mobile devices. All these new channels present a huge opportunity to cross-sell and up-sell to customers. However, the quality of customer service remains a key issue. Privacy, security and ownership of customer data are challenges that the industry faces on a much larger scale now than before. Maintaining data integrity across multiple channels of customer interaction is key.