Rachana is a Structural Engineer (US) and an MBA in Finance (US), and has over 18 years of work experience in Analytics, Operations, Insurance Underwriting, Research, and Transitions/Migrations.
Prior to joining Wipro, Rachana has worked with companies such as HSBC, Genpact, GE and RMSI where she has played a pivotal role in leading teams in the Analytics and Research practice area. Rachana has been responsible for building best in class business units; transitioning processes to set up teams offshore; providing analytical strategies to spearhead change initiatives and building customer relationships to grow the business. She has expertise in statistical analysis and has led analytics projects across the customer life-cycle viz. BD/Sales, Marketing and Collections. Working in different domains and geographies, leveraging analytical tools she has provided thought leadership to projects in predictive analytics; revenue management; portfolio profitability; attrition management and retention; up-sell and cross sell propensity analysis; delinquency management using effective dialer strategy; lead management analytics and campaign analytics; persistency modeling in life insurance; property and casualty insurance underwriting and premium analysis. In the BFSI domain, Rachana has expertise in all banking product analytics viz. credit cards, personal loans, mortgages, insurance, etc.