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Hyper-Automation Candidates in Security Operations Center

Posted by: Prasanna Prabhakara | November 15, 2016

Remember the days when customers would call their banks or customer care to find the status of money debited/credited, credit limit, billing dates etc.? The calls were answered by customer care associates. Over the years, we have seen that all of this information is rendered by an Interactive Voice Recording system and there is very little-to-no human interaction for most of the simple queries you may have for a service provider.