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Nithya Ramkumar

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With 23 years of experience in rolling out innovation in IT and BPO solutions, across different verticals, Nithya is responsible to driving value creation for customers through technology enhancement. Wipro BPS has won global recognition under her leadership for technology enablement in BPO. Nithya's accomplishments include introduction of new service lines and exploring new markets She has successfully created differentiation for Wipro in each of her endeavors. Her Business Operations Platform team has filed for 13 patents in Business Process Management under her guidance.

She was ranked among the 'Top 10 Women Achievers in IT in India' by Techplus Media (itVARnews.net), September 2011 and 'Leading Woman Chief Technology Officer' by Woman Leaders in India Awards, in December 2011.

 

Author's Posts

Robotics in BPO: Haute Couture or The Emperor's New Clothes

Posted by: Nithya Ramkumar | March 27, 2015

When we think of Robots, we generally associate them with extremely meticulous and the heavy lifting kind of work such as defusing bombs, excavating mines, exploring shipwrecks, or performing a high precision hip bone replacement.

Improving back-office visibility

Posted by: Nithya Ramkumar | November 14, 2012

Consider a typical accounting back-office scenario: a company wants to increase efficiency by reducing the number of exceptions. Finding out what is causing the exceptions becomes a long, arduous task. Eventually, the whole project is put on the back burner.

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