Author's Posts

Robotics in BPO: Haute Couture or The Emperor's New Clothes

Posted by: Nithya Ramkumar | March 27, 2015

When we think of Robots, we generally associate them with extremely meticulous and the heavy lifting kind of work such as defusing bombs, excavating mines, exploring shipwrecks, or performing a high precision hip bone replacement.

Improving back-office visibility

Posted by: Nithya Ramkumar | November 14, 2012

Consider a typical accounting back-office scenario: a company wants to increase efficiency by reducing the number of exceptions. Finding out what is causing the exceptions becomes a long, arduous task. Eventually, the whole project is put on the back burner.