Posted by: Maniarasu Thirunavukkarasu | July 07, 2017
Companies like Airbnb, Amazon, Alibaba, Uber etc. have caused major industry disruptions and have radically transformed customer experiences and interactions. They have set the stage for an inspired lot to fuel competition, drive up efficiencies across different industries and deliver higher value to customers. In essence, they have raised the bar of expectation in all customer-centric industries.