Author's Posts

Does Your Customer Service Process Delight Your Customer?

Posted by: Madhwesh Kulkarni | November 20, 2013

“Customer is King” is a cliché today. For organizations, the center of universe is its customers and banners proclaiming this are often displayed on service floors and customer touch-points. But how many customers think these businesses practice what they preach? Despite best efforts, businesses may not be able to deliver the experience that they aspire to or to the levels that customers demand.