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Vertical Specialization: The Next Big Trend in BPO

Posted by: Keyur Maniar | November 26, 2012

While this front office and back office BPO is still beneficial, progressive outsourcers are now investing time, training and resources into what is believed to be the next big industry trend: Vertical BPO. There is a huge opportunity to help clients with more complex, industry-specific work that goes beyond the traditional front- or back-office engagement. The opportunities are near endless, if the service provider is willing to make the investment in specialization.

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