Mobility is the new normal

No longer do you hear the question - should the enterprise be mobile-enabled or not? The answer has moved out of the realm of debate, to a resounding 'Yes!' While enterprise data security is still a valid concern, companies now have to embrace the fact that consumerization of IT is here to stay, and that the benefits overshadow the challenges. The new IT challenge is not how to limit and deny, but to embrace and help manage hybrid choices, and ultimately deploy a guided model that leads to application productivity for the enterprise and the employee.

The odds are in favor of allowing such a transformation as it spreads to various industries, across every strata of society, becoming indeed consumerized down the service chain. Imagine the benefits, for instance, of having a mobile-enabled sales force, service force or even field research teams.

Mobile solutions can transform institutions, improve efficiency and responsiveness, save costs and reduce carbon footprints through elimination of paper records. For instance, recording of accident images, witness recordings, on-site law enforcement responses and transferring vehicle documentation over mobile devices can automate the entire process of insurance claims for motor insurance companies. Insurance applications can be filed and claims processed over the same device. Business partners, customers and employees can engage anytime, anywhere with a business.

In manufacturing, mobile solutions can seamlessly monitor real-world assets that broadcast events and execute production-line rules. Information captured from such assets can help improve quality, enhance production efficiencies and bring down costs through automation. In the healthcare industry, patient records, diagnostic tools and data analytics can be accessed from anywhere using mobile applications, facilitating better patient care.

Examined closely, the connected world of mobility may bring a paradigm shift by altering business processes and mandating business innovation at common consumption levels. Read more about how mobile solutions can benefit the enterprise in our article, 'The New Normal: Metro-textual workers favor enterprise mobility solutions' in the latest issue of Winsights.

Enterprises must utilize and enhance the existing mobility infrastructure brought in by the consumerization of IT. Employees are already using many mobile and smart devices to conduct business. Productivity has always thrived on inspiration, innovation and collaboration. To achieve true business transformation through an empowered mobile workforce, enterprises must rise up to the challenge and find ways to ensure information security and productivity, rather than blocking or denying.

About the Author

K. R. Sanjiv is the Chief Technology Officer for Wipro's Global IT Business. The CTO office is responsible for establishing the company's technical vision and strategy and also leading various aspects of the company's future technology development. It includes incubation of the emerging technologies, creating an eco-system for the innovations in these spaces, IP management and creating industry and academic alliances.

Prior to this role, he was Global Head of Analytics & Information Management business unit. He carried P&L responsibility, strategy and operations of this unit globally reporting to CEO. The Analytics & Information Management helped customers derive valuable insights out of integrated information by bringing together the combined expertise of Advanced Analytics, Business Intelligence, Performance Management and Information Management.

Sanjiv has over 25 years of enterprise IT experience, including consulting, application and technology development spanning multiple industry segments and diverse technology areas.

Since joining Wipro in 1989, Sanjiv has been involved in defining enterprise architectures for organizations that included technical models, transformation program definitions and governance models. He has designed OLTP mission critical systems such as screen-based trading systems for stock exchanges, surveillance systems and order routing systems for brokerage houses. He has spearheaded due diligence exercises in M&A situations for customers and also managed large project implementations in a global delivery model.

Sanjiv has spoken at leading CxO summits, industry and academic conferences on varied topics related to Business Technology. He holds a bachelor's degree from Birla Institute of Technology and Science, Pilani.

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