Julian Hickson

Julian is an accomplished and experienced Utilities expert from a Water and Electricity Distribution background, both in operational and technology roles. He is a specialist in defining strategy and business transformation during times of complexity and change, with detailed knowledge of regulatory frameworks and their influence on the behaviour of industry participants. His portfolio also encompasses energy retail, customer centricity and gas market trading and reconciliation.

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Utilities: Understanding the mismatch between perception and reality over customer centricity

Posted by: Julian Hickson | April 11, 2014

The report Center Forward published this week by Utility Week and Wipro that surveys senior decision-makers in regulated water, gas and electricity companies in the UK is the equivalent of a ‘State of the Union’

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Julian Hickson

Author's Posts

Utilities: Understanding the mismatch between perception and reality over customer centricity

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