Smart Application – Future of Digital Transformation

Smart applications are like smart humans. They are fully ‘aware’ of users, devices and environments, and are constantly learning. They are ‘intelligent’ and leverage cognitive and contextual intelligence. They are ‘autonomous’ and self-diagnose glitches and then, self-heal.

Imagine smart banking as a use case for smart applications in action. This will involve conversations independent of the channel, interfaces with financial context of the users, multi-modal interactions that include chat, voice, touch, etc. and integration with bank’s core systems, so that full spectrum of services are provided to clients. Combine this with cognitive process automation, smart authentication and open APIs to transform customer onboarding or provide as-a-service capabilities on a bank platform.

Take another industry that is going through disruption – retail. Many technologies and processes come together to make conversational commerce possible in retail. A 720-degree customer view and next best action for the store associate creates customer delight and hyper personalization. Machine learning and reacting to business events in real time in a scalable architecture helps create WOW customer moments. Same logic and technologies can be extended to smart field operations for the utilities industry, or to the factory floor in smart manufacturing, or providing patient-centric solutions in regulated healthcare environment.

There are four smart imperatives for smart applications to become mainstream - smart interactions, smart processes, smart platforms and smart security. In each of them, there is ongoing innovation that will make industry-specific use cases even more real. Few examples include mixed reality with immersive experience, smart workflows with intelligent process automation, adoption of cloud native/digital business platforms, adaptive security with cyber defense assurance, and built-in risk intelligence.

A cohesive architecture, that connects these imperatives, plays a key role in designing smart and modern applications. Microservices-based architectures are fundamental in making applications agile, modular and autonomous. Built with containers and platform-as-a-service concepts, it handles the complexity and makes applications portable and scalable. As organizations continue to simplify their IT landscape and modernize their applications, smart applications will become fundamental in enabling digital transformation.

Read more in the report on Smart applications – The future of applications: http://www.wipro.com/microsite/smartapplications/

About the Author

Hiral Chandrana,

SVP & Global Head – Modern Application Services

Modern Application Services (MAS) is Wipro’s largest Service Line and Hiral is responsible for P&L of applications business across all industries, which includes Application Engineering & DevOps, CRM and Customer Experience, Enterprise Apps & Modernization, Digital Integration, Cloud Platforms, and Enterprise Architecture.

Hiral has 25+ years’ extensive experience in P&L management, leading Global Teams and IT Delivery, Executive Relationships, Large Complex Pursuits, and growing Applications, Infrastructure, Analytics, BPO, ERP/PLM businesses in Retail, Manufacturing, Consumer Goods and Healthcare/Life Sciences. He has built multiple practices & industry verticals and transformed several units to become digital businesses. Hiral participates in leading forums including Gartner CIO Summits, NRF, and has developed strategic partnerships with SAP, Salesforce, Oracle, Microsoft, Adobe, IBM, HP, AWS.

Hiral has an Engineering background, with a Master of Science (Computer Graphics/VR) from Washington State University and Executive MBA from Iowa State University

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