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Utilities - Braving the Customer Experience Frontier

Posted by: Hasanat Ahmad Khan | October 11, 2013

The utility space today is in a state of flux with new players vying for a share in the pie, mounting environmental concerns, and tighter regulations. As if these challenges weren’t enough, customers seem to be willing to change their service providers at the drop of a hat. In the first few months of 2013, more than 20% of customers in Europe had switched their utility service provider[1]. An alarming bit of statistic that clearly warns utility companies not to take customers for granted.