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Hasanat Ahmad Khan

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Hasanat has been associated with Wipro for over 12 years where he has been part of the Energy and Utilities business handling Energy Transmission, Distribution and Retail domains. He is currently working as a Solution Architect and looking after multichannel customer self-service solutions including online, mobile and IVR for one of the leading energy retailers in Australia.

Author's Posts

Business Landscape

Utilities - Braving the Customer Experience Frontier

Posted by: Hasanat Ahmad Khan | October 11, 2013

The utility space today is in a state of flux with new players vying for a share in the pie, mounting environmental concerns, and tighter regulations. As if these challenges weren’t enough, customers seem to be willing to change their service providers at the drop of a hat. In the first few months of 2013, more than 20% of customers in Europe had switched their utility service provider[1]. An alarming bit of statistic that clearly warns utility companies not to take customers for granted.

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