Staffing the Intelligent Way

Staffing is on the verge of one of the largest changes that will have a huge impact to how this industry works. This is a result of the convergence of several trends which are now reaching critical mass. These include everything from automation to cloud computing and from less manpower to artificial intelligence.

A lot has been written and spoken about the macroeconomic effects of robots and artificial intelligence. Turing, a pioneer of computer science; his research presaged the development in the field of artificial intelligence (AI). Since Turing’s time, AI has taken big steps towards advancement. Although we are in the early stages of achieving behaviors and intelligence that is in line with humans, recent advances have enabled the virtual assistants mentioned earlier to understand us and interact with us through spoken language. As AI technology improves, these assistants are also demonstrating proactive capabilities acquired through the identification of patterns in our behavior. And researchers are in the process of driving not just new advancements, but new ways of assessing progress.

Take any industry for instance, it struggles to find the qualified and right people for the tasks given to them. Now just imagine when one person has the responsibility to provide people to other company or industry, such a role requires knowledge of the industry being catered to and full dedication from the recruiting person.

Such an important job and how many people are involved in this? Probably a bulk of the staff employed in the staffing organization doing the same tedious job of initially uploading the resume and then when there is an opening, match the resume with the job description of the vacancy. Same task over and over again, day in and day out, but still keep an eye for anything out of the ordinary.

Now just imagine, how good it would be if this monotonous but intelligent work could be done by a machine. A machine which can upload the resumes to your portal and at the same time keep track of any updates to these resumes as and when these come in. This is now a reality which Edsger W. Dijkstra, a Dutch computer scientist and mathematical scientist, had rightly put a few years ago.

“The question of whether a computer can think is no more interesting than the question of whether a submarine can swim.”

There is a lot that these ‘Intelligent’ machines could do. All they need is learning of the processes. It is similar to teaching an untrained human about something and over a period of time the human keeps learning and can decision on its own. Such a solution could be used to free the skilled people to assess and conduct interviews at a later stage when more expertise is required. The reduction in workload increases the chances of better decision making for key strategic hiring which can make or break an organization.

Artificial Intelligence is here and is here to stay. Many industry have opened their doors to it so what is the staffing industry waiting for? Share your comments in the section below.

About the Author

Gaurav Karki is a Presales Consultant with the Services vertical in Wipro. He has an experience of 3 and a half years in different areas from Development & Support to Bid Management. After completing his Engineering in IT, Gaurav worked with Infosys for some time and then went on to do his MBA in Marketing. Gaurav is a key member of presales team at Wipro Limited, has in depth domain knowledge of Staffing Industry, and has handled responsibilities of understanding market, customer needs and designing solutions to fulfill them. He has worked on multiple business assignments which includes developing solutions in the area of Infrastructure, Applications, Business Process Outsourcing, Digital technology & Automation.

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