IT Infrastructure transformation- An imperative

During my interactions with an assortment of customers, partners, advisors and analysts in the course of my travels across Europe, Asia and the US, I noticed a common issue that kept surfacing. While a majority of concerns raised revolved around business and IT alignment and cost reductions, above all, the key question was how to develop and ensure sustainable competitive advantage with IT infrastructure transformation.

But before we get into this, we also need to mull over another equally pertinent question – why is it so important for organizations to consider IT infrastructure transformation at this point of time?

There has been a growing realization among CIOs and CTOs worldwide for a need to reach a state of equilibrium in a volatile and fluctuating business environment. Even as technology rapidly advances and disruptive trends like cloud computing emerge, the onus is now on organizations to grab their advantage and leverage these technologies as they mature. However it also becomes crucial to find ways to consolidate, standardize and rationalize existing infrastructures so as to avoid high transition/migration costs to these fast evolving technologies. While many companies have adopted and continue to follow a cost take-out initiative through outsourcing discounts in the wake of the global economic slowdown, this move is just not enough for a sustainable cost advantage. Therein lies the essential value of transformation – without this, further cost reductions are difficult.

The key advantages of IT infrastructure transformation lie in its ability to simplify and standardize existing infrastructures, enabling companies to respond quickly to ever changing business conditions and new trends. With reduced costs and risks as a result of a scalable architecture, companies can enjoy great efficiency and focus more resources on business innovation, delivering value added services and enhancing end user experiences. With agility and improved functionality at its core, IT infrastructure transformation ensures high and efficient performance and thus enables companies to sustain a competitive edge in a cutthroat marketplace. It is now imperative for companies to recognize the inherent and larger role that IT plays in enabling business growth and Wipro’s ability to provide a wide gamut of innovative solutions across all these points make it an ideal partner for facilitating and supporting business transformation.?

About the Author

Deepak Jain is the Senior Vice President & Global Head, Technology Infrastructure Services business with worldwide responsibility for IT Infrastructure life cycle, Sales, Marketing, System Integration and Service Delivery businesses.

Deepak has 24 years of experience in the IT services business. He handled several key roles, during his two decade stint at Wipro. Before taking up his current role as the Global Head of Technology Infrastructure Services, he was heading the Professional Services division at Wipro InfoTech, catering to markets in India and West Asia. He was responsible for launching several new services - Application Operations, Technology Transformation services, Handheld managed services, Managed Voice operations, Retail Automation & Physical Security services. He played a key role in setting up multiple delivery centers in India, West Asia, Malaysia and Egypt and in setting up the Telecom solutions business in these geographies.

Deepak is based in Bangalore and is a thought leader in IT services. He holds a B.Tech. Electronics and Communication from the Delhi College of Engineering.

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