Author's Posts

Captive versus Third Party Shared Services Center

Posted by: Bharatendu Sureka | November 29, 2012

Newspapers today are reporting several sales of captive shared service centers to third-party BPO companies. And many more shared services of captives are on the block, like Fidelity, Franklin and Dell – the list seems endless.

Challenges in Adopting Transaction-Based Pricing

Posted by: Bharatendu Sureka | November 19, 2012

The transaction-based pricing model is the result (and iteratively, the cause) of a series of improvements such as process simplification, application of technology, standardization and finally a combination of all these – leading to what we call platform BPO.BPO.