Jim is heading to his company's New York office. He doesn't go there usually, but today he plans to meet some people from finance to sort out some payment issues. He reaches the office premise and swipes his ID card at the company parking lot. The system directs him to the most convenient parking slot. Once parked, he's automatically connected to the office management system that prompts him with the best fit options for meeting rooms on his mobile. Jim chooses a room on the top floor and his colleagues' calendars are automatically updated with his location.
This is a triumph of technology. It has helped Jim move from the existing system of permissions and reservations to a system of direct consumption without human intervention. In the background, multiple systems and networks hum away, orchestrating a series of business rules and access control processes. This everyday scenario illustrates how workplaces need to transform in order to ensure the delight of their internal customers.
It is a well-known fact that when organizations maintain a happy workplace they boost satisfaction, creativity and productivity, improving the bottom line. In a digital world, businesses cannot continue to consume IT in traditional ways and yet hope to succeed. They must transform their workplace along with their processes, for which they need to:
- Align with new IT consumption patterns - Traditionally technology has always been the domain of the IT department. However, today's users don't want to be limited by what the organization's IT system has to offer. They need to be empowered to select the right tools at the right time, autonomously, in order to improve productivity.
- Leverage a connected world - Fortunately, for organizations struggling to keep pace with change, the world is becoming hyper-connected. Data is becoming freely and instantly available and this can be transformational. It can be leveraged to impact customer experience and also improve operational processes and business models that support organizations.
- ICreate innovative organizational structures - n traditional hierarchical structures knowledge and information travelled slowly, inefficiently and sometimes incoherently between nodes. This made change difficult. Today, with digitalization, real time data and information can be used to re-structure businesses, making teams behave as if they were part of neural networks that organize and re-organize themselves based on data signals.
However, if businesses are unable to address these pockets that resist change, their plans for digitization will falter. For decades these very pockets have been nurtured and strengthened to become the supporting pillars of business. However, with radical changes in society, technology and customer expectations, they need to be re-looked at and re-engineered. This article talks about these aspects in detail.
Are the innards of your organization ready to respond to change?