Author's Posts

Centre Forward - Utilities' progress towards customer centricity

Posted by: Arun Krishnamurthi | April 10, 2014

Utilities in the UK are going through a maturity phase. The days of being asset oriented and engineering focused are over. They are waking up to the fact that at the end of their pipes there is – ‘oh! – a customer’.

Utilities industry – Time to Refresh

Posted by: Arun Krishnamurthi | November 30, 2012

Today, the utilities industry is pushing for a stronger focus on “innovation” – something hitherto unknown. The industry hasn’t valued innovation as highly as others, primarily because its main product could be viewed both as a service, and a commodity. However, the three forces of deregulation, consolidation and globalization are forcing today’s utilities to re-examine every aspect of their business, from supply to consumption. Pressure to increase innovation in the utilities industry comes from all sides: customers, regulators, investors, public interest groups and competitors.