As per this approach, the following six dimensions are critical in defining the level of maturity for a QA Environment Landscape in any enterprise:
- S for Skilled SMEs: This dimension of assessment should focus on the skill set of the SMEs (Subject Matter Experts) and their E2E (End to End) Knowledge for the support activities for the Applications in scope. It is based on the service catalogue and the skill coverage required to conduct QA Environment Support activities. Any skill gap should be identified, thus enabling the Governance Team to take a corrective action moving forward.
- I for Integrated Governance: This dimension of assessment should focus on the current governance structure, detail its effectiveness and to identify any existing gaps. Aspects to be focused on should include analyzing timing of sync-ups/meetings and scope of governance activities.
- D for Delivery Excellence: This dimension of assessment should focus on delivery .There should be a detailed review on processes, applications, and the general operating model. Aspects to be focused on should include documentation availability, current knowledgebase mapping to each delivery areas, and existing gaps.
- A for Automation: This dimension of assessment should focus on an understanding of the present level of automation around QA Environment Processes. This includes production of automated reports around Health check, SLA/OLA tracking and of alerts out of environment monitoring and Self-Healing feature, if available, for QA environment issues.
- P for Process Maturity: This dimension of assessment should focus on evaluation around process maturity. It should focus to understand any deviation from the standardized procedures at Enterprise level due to time pressures or monitoring shortfalls. This includes practices which are aligned to ITIL in terms of adherence to standards for managing processes and providing a coherent, rigorous, public domain set of guidelines to manage the QA environments efficiently.
- Tools Utilization and Effectiveness (T): This dimension of assessment should focus on providing an understanding of the utilization levels of the tools and its effectiveness in providing desired outcomes .Ideally, it is desired to have the minimum number of applications that deliver the greatest impact.
Why SIDAPT? : Key Benefits
To have an effective assessment of your QA Environment Landscape, the following inputs should be considered for SIDAPT Framework:
- Interviews with key stakeholders, based on a questionnaire probing into all the six dimensions
- Environment Management Technical Document (EMTD)
- Historic Ticket Data, preferably for the past one year
Post assessment, some of the key benefits can be summarized below:
- Detailed Assessment Report of the QA Environment Landscape in your organization. With the framework in place, you can focus on all the parameters that matter in determining the health of the QA Environment Landscape of your enterprise. After the assessment, you can identify the gaps and areas of Improvement.
- Post Assessment, you are well aware of your strengths and weaknesses in the area of QA Environments on all the parameters. Using this as input, organizations can chart a roadmap to transform into a Best-In-Class QA Environment Model.
- A 360° view of your QA Environment Landscape unravelling some aspects hindering your maturity level w.r.t QA Environment, which you might be unaware of.
To Sum up, QA Environment Assessments as per the SIDAPT framework help us understand the current maturity level of QA Environments ,help us gain insights on the health of QA Environment estate and provide us a platform for us to build a mature QA-Environment Management organization.
Can you think of other factors that are critical in deciding the maturity level of QA Environment Management? I would be happy to hear from you.