In early 2012, Wipro conducted a survey of 268 Senior Executives to find out, among other things, why CIOs find it difficult to demonstrate the business value of IT.
Quantifying, maximizing and demonstrating the business value of IT should be top priorities for CIOs today. Yet these practices are rare (see exhibit 1). This is in part due to long-held perceptions across the enterprise. The infrastructure value of IT has become a given, and so for years CIOs didn't need to prove IT's value to the business to maintain their budget. The IT vendor and service provider community is also at fault for not stressing how technology brings value, but instead focusing on technical jargon and incremental capabilities. The complexity of IT systems also plays into this dynamic. Business leaders rarely find the time to understand the technical details and how IT can drive their business. Tired of IT projects that run over budget, blow deadlines and fail to achieve their stated goals, senior executives are turning a deaf ear to CIOs' requests for additional IT investment.
Which statement best describes your company's approach to IT spending?