Posted by: Abhishek Chatterjee | February 04, 2015
Last decade saw the automation of back office business processes through BPM technology adoption in three distinct areas, i.e., document-centric BPM, human-centric BPM and straight through processing (STP) with integration-centric BPM.
Posted by: Abhishek Chatterjee | January 28, 2015
Marketing has come off the age in the last couple of decades. Before e-commerce started, marketers predominantly used outbound marketing, both in B2B and B2C, to reach out to prospects via offline and electronic channels – mostly TV and Radio
Posted by: Abhishek Chatterjee | January 23, 2015
While the Payments industry is witnessing a major consolidation in the banking middleware and back office processes (payment processing, clearing and settlements), there is a great degree of disruption in the payments origination and instrumentation processes led by mobile devices. This generates equal opportunity for consumers, banks, merchants, merchant acquirers and IT service providers who can be a part of an exciting future.
Posted by: Abhishek Chatterjee | January 21, 2015
World is moving from “Process-Centric Digital Strategy” to “Customer-Centric Digital Strategy”. Like every other industry, financial services organizations also need to quickly adapt to the shift.
Posted by: Abhishek Chatterjee | January 07, 2015
Digital transformation is enabling organizations to differentiate at the front – resulting in higher customer acquisition and increase customer satisfaction and standardize at the back through operational and process simplification – resulting in increased efficiency and profitability.
Posted by: Abhishek Chatterjee | January 05, 2015
Today’s customer expects a uniform and relevant customer experience across channels. Nowadays it is common for a customer to traverse through multiple channels to complete a transaction. For instance, a typical banking customer starts his/ her journey at the branch, moves on to the web to initiate a process, tracks the status on mobile, accesses call-center and webchat or FAQ for query resolution, receives SMS, secures message or emails for regular services, engages in community discussion to seek meaningful advises and engages in social media to express opinion.