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Abhinav has over nine years’ experience across diverse roles spanning research, consulting, presales, solution and relationship management for industry domains such as telecom, media, energy, utilities and banking. He helps organizations define and refine their vision of technology transformation in a digitally disruptive business environment.

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Customer Relationship Centres

Posted by: Abhinav Dutta | March 12, 2018

Over the years, contact centres have undergone significant changes with the focus shifting from enabling problem resolution to delivering customer experience.

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