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Susmit Mitra

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Susmit Mitra has been a SAP Consultant for more than a decade and has been conceptualizing & designing SAP Application Managed Services solutions as part of the “SAP AMS Solutions COE” within Wipro. He can be reached at his official mail id - susmit.mitra@wipro.com

Author's Posts

Driving towards “Zero Incidents”

Posted by: Susmit Mitra | April 06, 2017

Zero Defects has long been used as a management term aimed at eliminating defects in industrial production e.g. - as a consumer, if you buy a high-end smartphone, tablet, or a smart television, you expect them to run flawlessly without any defect throughout the expected lifetime of the gadget.

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