The present crisis has changed customer behavior and buying patterns, increasing focus on buying essentials, and at the same time, discouraging consumers from stepping out in public areas to procure them. There’s a pressing need for retailers to develop and capitalize on a new delivery model in this environment. Wipro’s ‘Qwik Retail on Wheels’ solution provides a fast and easy way of deploying IT solutions to manage mobile retail stores to meet such requirements and generate additional revenue for retailers, while building brands in the local communities and neighborhoods.
Due to the changes prompted by Industry 4.0, manufacturers are now moving away from conventional processes and embracing digitized models with effective planning control systems to handle modern-day manufacturing complexities.
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Organizations that are highly dependent on customer service are facing challenges when it comes to providing consistent, high-quality customer interactions. Wipro’s Cognitive Customer Service solution, built on the SAP Business Technology Platform, provides a contextualized and personalized customer experience by leveraging next-gen technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation. This solution was developed to help organizations extrapolate insights from SAP CRM and billing systems, address the dynamic nature of customer interactions, improve customer retention, and increase employee work satisfaction.