Omni-Channel Customer Experience

Delivering Unified Customer Experience

Differentiate yourself from competition by delivering the best omni-channel experience to your customers across all channels of interaction

The advent of technology and mobility has resulted in the creation of multiple touch-points and channels of interaction between organizations and their customers. To make these interactions seamless for customers, organizations need to adopt omni-channel customer experience offerings.

As a strategic partner for Oracle, Wipro offers the benefits of the Oracle CX portfolio to its diverse base of global clients. Wipro adds value to world-class Oracle CX Cloud offerings with extensive knowledge of industry standards, service processes and pre-defined templates. Our strength in customer experience strategy formulation, execution and guidance through change management is amplified by our large pool of certified and experienced consultants. Leveraging proven global methodology and industry best practices, we have driven several large service transformations by implementing Oracle Service Cloud – enabling our clients to deliver omni-channel experience to their customers.

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