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Multi-site methodology for CRM Project

Abstract
Multi-site methodology involves the concept of a virtual extension of clients’ working environment. The benefits of the method include ready Infrastructure, leverage high quality software engineering processes, access to large and technically diverse software pools, leverage partner’s project management capabilities, cost advantage (35 - 40%) and exploit the time zone advantage.

The paper discusses further the Challenges, the Methodology, the v process development model, management systems and performance monitoring restricted access and roles and responsibilities of off shore leader.



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