Abstract
A recent survey conducted jointly by OutsourcingCenter and Wipro Technologies indicates
companies still have significant challenges in managing their captive offshore centers.

The survey, which was not a scientific study, polled visitors at the Outsourcing Center portal
during May 2006. It asked CIOs and Global Sourcing Managers to choose which of the
following four factors is their key challenge in managing an offshore captive center:

• Rapid scalability of workforce and infrastructure while maintaining the cost advantage
• Aligning the offshore team with your organization’s culture and business imperatives
• Lack of a long-term strategy or vision for your captive offshore operation
• Lack of adequate management bandwidth to effectively manage the model

This paper discusses the survey’s findings as well as some best practices to combat the
challenges of a captive offshore center. It also discusses the trend of using a hybrid model—
part captive, part outsourcing—as the solution for these challenges.

Author Kathleen Goolsby

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