Abstract
Despite best efforts at Knowledge Management, many organizations fail to achieve their objectives. They fail to cultivate what may be their greatest asset in today's knowledge economy - their people. Capitalizing on these intellectual resources - using existing knowledge to improve performance or combining bits and pieces to create something new - can bring a competitive edge. Organizations tend to take extreme approaches to Knowledge Management. They either invest heavily into Knowledge Management technologies, failing to embed knowledge into their processes or look at re-engineering of their processes neglecting use of technology as a key enabler. This paper takes a look at these two different schools of thought on Knowledge Management and in the process tries to evolve a unified framework encompassing people, processes and technology to make KM a successful reality in organizations.

Author Dr. Jayakrishna Rao

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