Abstract
All organizations and departments, regardless of size, operate under similar constraints: control and reduce expenditures, enhance customer satisfaction, improve margins and increase revenues. In order to accomplish these basic, bottom-line endeavors, the enterprise must be able to accurately match budget. Estimating and maintaining the costs for IT infrastructure can be difficult. Due to either technological or human error, outages occur, and the downtime due to these outages translates into losses and potential budget and cost overruns. This study shows, IT Infrastructure management outsourcing offers enterprises totally predictable costs. One of the most revealing value proposition, organizations that select outsourcing services get, will be the ability to incorporate finitely predictable budgets.

Author Venkataraman KNK

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