Abstract
The top objective of a self-service, collaboration and community solution deployment is to improve services to employees and managers. With self-service technology simplifying and speeding administrative tasks and strengthening employee relationships, HR is able to focus on being more strategic by expanding services, aligning HR activities with business strategies and attracting and retaining key talent to support the business direction.

Overall, self-service, collaboration and community applications under i-Desk, called Channel[W] in Wipro, are delivering dramatic results for Wipro by supporting employees with information and services to make work and life decisions more effective. These applications are enabling employees to achieve higher performances that are strategically focused.

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