Abstract
Wipro's people processes are firmly rooted in the current best practices in human resources, knowledge management and organisation development, rendering it the capability to proactively address changing business needs through developing the competencies of people within the organization. A deeply ingrained culture of innovation gives our employees a sustainable advantage in the knowledge-based industry, which in turn helps the organization in creating a market differentiation. Visionary organizations work continuously for improving their processes for more effective management and development of their work force. Wipro has adopted the best of ways to improve the maturity of its people practices, establishing a programme for continuous development, integrating talent development with process improvement and finally promoting a culture of excellence and innovation. Moreover, Wipro has also adopted the Six Sigma approach for streamlining and enhancing the people processes.

Delivery mechanisms such as i-Desk, help organizations to take these HR services to the global workforce by forming a strategic delivery platform for information, transactions and collaborations. It has helped Wipro in cutting down administrative and transactional costs and improving employee satisfaction.

Wipro Technologies hold the distinction of becoming the first company in the world to attain Level 5 of the People Capability Maturity Model (PCMM) certification process carried out by the Software Engineering Institute of Carnegie Mellon University.

This white paper addresses the revolutionary changes brought about in Wipro's people processes through the adoption of world-class people practices. It also briefly touches upon the delivery mechanism, i-Desk, which has helped Wipro in reducing cost and, improving efficiencies and service delivery to employees as well as managers.

Authors Sautrik Basu Prashant Deshpande

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