Abstract
Efficient Reverse Logistics system can transform an increasingly costly and complex returns management process into a competitive advantage. It can be used as an opportunity to reengineer the business processes to get a better picture of the future practices. Reverse Logistics is a very complex and specialized area of any supply chain and it involves handling individual incoming parcels, opening and inspecting products, communicating with internal departments, customers and vendors and then directing products into disposition channels which will provide the highest value. It is necessary to have a synchronized effort from all the supply chain partners for Reverse Logistics to be successful. This white paper explains the various elements of reverse logistics, the need for collaboration in reverse logistics and the opportunities which arise through the processes of Reverse Logistics.

Author Ashish Daga

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